CLAIMS

Auto Insurance Claim

I. DOCUMENTARY REQUIREMENTS TO FILE A CLAIM

A. Own Damage

Pertains to accidental damage to the insured vehicle

  1. Policy
  2. Policy Report or a Notarized Affidavit executed by the assured or the authorized driver thereof
  3. Photocopy of the Certificate of Registration and Official Receipt of the insured unit
  4. Photocopy of the Driver's License and Official Receipt of whoever was driving when the accident occurred
  5. Pictures of the damage sustained by the unit showing the damage as well as the whole car with the license plate visible
  6. Repair Estimate

B. Compulsory Third Party Liability

Pertains to bodily injury resulting from an accident by an insured unit covered under the Mandatory CTPL coverage

  1. Policy
  2. Policy Report or a Notarized Affidavit executed by the assured or the authorized driver thereof
  3. Photocopy of the Certificate of Registration and Official Receipt of the insured unit
  4. Photocopy of the Driver's License and Official Receipt of whoever was driving when the accident occurred
  5. Medical Certificate of the victim
  6. Any and all medical and hospital receipts in relation to the victim's injuries

The NO FAULT provision under this coverage offers a maximum indemnity to a victim in the amount no more than Php 10,000.00 as provided for in the policy whether or not the authorized driver is found to be at fault or not.

C. Excess Bodily Injury

This coverage refers to the voluntary coverage obtained by the assured specifically for Bodily Injury Claims, which will only respond in excess of the CTPL coverage. Documentary requirements and claim procedures are the same with that of CTPL.

D. Third Party Property Damage

A TPPD claim is filed when the insured unit causes damage to a third party property. Documentary requirements may vary with respect to the nature of the property damaged.

Assured's documents:

  1. Certificate of Registration and Official Receipt
  2. Driver's License and Official Receipt
  3. Police Report

Third Party documents - in case this is another vehicle involved:

  1. Certificate of Registration and Official Receipt
  2. Driver's License and Official Receipt
  3. Pictures
  4. Repair Estimates
  5. Certificate of No Claim



II. CLAIMS SECTION

A. Receiving Section

  1. Claimants may submit their documents to the receiving section located at the lobby of the Claims Department. All documents will be stamped with our receiving date and duly signed by the receiving staff.
  2. A claim number will be assigned by the claims computer system upon encoding of all documents submitted by the assured.
  3. All submitted documents are passed on to the processing section for evaluation of the claim.

B. Processing Section

All submitted claim documents are given to the claims examiner for evaluation and consequently for the issuance of a Letter of Authority or Cash Settlement Offer.



III. ACCREDITED SHOPS

Should the client bring the insured unit to any of the accredited shops of Prudential Guarantee listed below, the said shops will take the responsibility of assisting the client with regards to the documents and the repair of the vehicle.

A. PGA Cars EDSA
201 E. delos Santos Avenue, Quezon City (across the EDSA gate of Corinthian Gardens)
Tel. No.: 727 0381
Contact: Carrie Maliwanag

B. Warranty Auto Shop
7764-C St. Paul Street, San Antonio Village, Makati City
Tel. No.: 897 7434 / 31
Contact: Amy Vidad

C. Carhaus Auto Works
49 Sgt. Rivera Street, C-3 Balintawak, Quezon City
Tel. No.: 365 9818
Contact: Abe Larin

D. Nissan North Edsa
1174 E. delos Santos Avenue, Balintawak Quezon City
Tel. No.: 330 5333
Contact: Boyet Bautista


PGA Sompo Japan Insurance Inc.:

Audi:

AUDI ALABANG WESTGATE:
Filinvest corner Commerce Ave.,
Westgate Center, Filinvest Corporate City
Alabang, Muntinlupa City

AUDI GREENHILLS:
201 EDSA, Mandaluyong City
1554 Philippines

AUDI GLOBAL:
PGA Cars Centre, 11th Ave., corner 28th St,
Bonifacio Global City, Taguig


Porsche:

PORSCHE GREENHILLS:
201 EDSA, Mandaluyong City
1554 Philippines


Lamborghini:

PGA Cars Centre, 11th Ave.
Bonifacio Global City
1634 Philippines


Hyundai:

Hyundai North EDSA:
Part of the PGA Cars, Inc. Group
1174 EDSA, Balintawak, Quezon City


1st Life:

R. Coyiuto Securities, Inc.:

Member: Philippine Stock Exchange
5th Floor Corinthian Plaza
121 Paseo de Roxas St.
Legaspi Village, Makati City


Pioneer Tours:

290-292 Dasmarinas corner Marquina St.
Binondo, Manila


Coyiuto Foundation:

COYIUTO HOUSE, 119 C. Palanca St.
Legaspi Village, Makati City