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The Kind of Service I Got From The Auto Insurance Program

Regarding the above-mentioned subject, I have never received the kind of service that I got from your people from any other vehicle insurance company that I have been in business with. And for that, I THANK YOU! I truly appreciate the way I was assisted by your people and they extend this level of service way beyond their working hours – and even during the holidays.

My family, unfortunately, got involved in a vehicular accident in the late afternoon of March 25, Monday, at Ilocos Sur. Early the following day, I started coordinating with Geng Ariola of Toyota Shaw-Ortigas where I got the insurance policy last year. Geng advised me of the requirements and gave me the number of the Prudential Guarantee hotline where I was entertained by Raida. Raida was very polite and called each time she said she would, got all the information and coordinated with the Towing company and concerned people at Prudential Head Office. At the end of the day, I have already met Rhoda Alipao, Dodie Valmonte and Anselmo Lim of Prudential Guarantee.

Rhoda was really accommodating and supportive which anybody in my position at the time, really needed, and I sincerely appreciated it. Through Rhoda I met Dodie Valmonte, whom I asked also for advise regarding the problem with the police report which have not been prepared at the Narvacan police station by the investigators, although my brother-in-law had been asking for it. Dodie later asked Anselmo Lim to call me and assist with regards the property damages incurred. Anselmo was to send an "adjuster" to Ilocos Sur and I offered to give the person a ride if I can arrange it because I was only hitching a ride myself.

Throughout the holidays, Rhoda and Anselmo called and volunteered assistance and advise and this gesture of support and the "personal touch" gave me a big relief from the issues at hand. Sheila and Westly of Prudential Guarantee hotline was also nice to deal with, like Raida they were also well mannered and continuously updated me with pertinent information.

With regards to the special privileges that Prudential Guarantee gives policy holders, I was honestly skeptical at first, but when I was able to avail some of it (towing and alternative transport), I was truly thankful that I took the gamble of moving to Prudential Guarantee. Please continue to provide us, your policy holders, of these special privileges that give Prudential Guarantee a unique identity. Please do not stop also in coming up with special privileges that will further make us, your policyholders, feel truly assured that we are in good hands. Because of the excellent experience I had dealing with your people at Prudential Guarantee, I have already recommended the program to my friends and relatives. I will be sending Rhoda a list of people that are seriously considering the move to Prudential Guarantee.

Again, thank you and I hope you can maintain this high level of service and the "personal touch" that your people deliver with it.
 

A Testimonial By
Jose R.S. Evangelista
I.T. Applications Specialist
SMITS, Inc


PGA Sompo Japan Insurance Inc.:

Audi:

AUDI ALABANG WESTGATE:
Filinvest corner Commerce Ave.,
Westgate Center, Filinvest Corporate City
Alabang, Muntinlupa City

AUDI GREENHILLS:
201 EDSA, Mandaluyong City
1554 Philippines

AUDI GLOBAL:
PGA Cars Centre, 11th Ave., corner 28th St,
Bonifacio Global City, Taguig


Porsche:

PORSCHE GREENHILLS:
201 EDSA, Mandaluyong City
1554 Philippines


Lamborghini:

PGA Cars Centre, 11th Ave.
Bonifacio Global City
1634 Philippines


Hyundai:

Hyundai North EDSA:
Part of the PGA Cars, Inc. Group
1174 EDSA, Balintawak, Quezon City


1st Life:

R. Coyiuto Securities, Inc.:

Member: Philippine Stock Exchange
5th Floor Corinthian Plaza
121 Paseo de Roxas St.
Legaspi Village, Makati City


Pioneer Tours:

290-292 Dasmarinas corner Marquina St.
Binondo, Manila


Coyiuto Foundation:

COYIUTO HOUSE, 119 C. Palanca St.
Legaspi Village, Makati City