PGAI believes the extension of the Luzon-wide Expanded Community Quarantine (ECQ) to April 30, 2020 is a necessary step in helping to contain the rise of COVID-19 infections in the country. In line with this, we will maintain our work-from-home service during this period so we may continue to address your insurance coverage requirements.
This said, here is a summary of our contact details:
Numbers to call and addresses to email:
For general inquiries:
(02) 8878-3000 / (02) 8651-9500 / (0917) 842-7424 / customercare@prudentialguarantee.com
For Motorcar insurance inquiries:
(0917) 867-1906
For Motorcar claims:
motorcar.claims@prudentialguarantee.com and (0922) 899-0860 for urgent matters
For Emergency Roadside Assistance:
(02) 8459-4734
For Property claims
property.claims@prudentialguarantee.com
For Personal Accident inquiries:
(0917) 802-2062 and pgaah_pa@prudentialguarantee.com
For Personal Accident claims
pa.claims@prudentialguarantee.com
For Travel Shield inquiries:
(0999) 221-1727 and (0999) 221-4727 or pgatravel@prudentialguarantee.com
For BDOI account inquiries:
jocelyn.cruz@prudentialguarantee.com